Privacy Policy
Last updated: March 8, 2026
1. Information We Collect
When you visit or make a purchase from our website, we collect certain personal information, including but not limited to:
- Contact information (name, email address, shipping address, phone number)
- Order information (products purchased, payment details, delivery information)
- Communication data (emails, customer support inquiries)
- Device and usage data (IP address, browser type, cookies, interactions with our website)
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you regarding your order
- Improve our website and services
- Send marketing communications (only if you have opted in)
- Detect and prevent fraud and ensure website security
3. E-Commerce Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Shopify processes personal information necessary to operate the store, including checkout, payment processing, and order fulfillment.
More information: https://www.shopify.com/legal/privacy
4. Sharing of Personal Information
We may share your personal information with trusted third parties, including:
- Shopify (store operation)
- Payment processors (e.g. PayPal, Apple Pay, credit card providers)
- Fulfillment and shipping partners
- Advertising and analytics partners (only as described below)
We do not sell personal information.
5. Advertising, Analytics & Data Sharing
We may share certain information with advertising and analytics partners to:
- Measure website performance
- Deliver relevant advertisements
- Improve marketing effectiveness
This may include the use of cookies, pixels, or similar technologies. Although we do not sell personal information, certain data sharing for targeted advertising may be considered "sharing" under U.S. privacy laws.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and usage patterns
- Support advertising and remarketing efforts
You can control or disable cookies through your browser settings at any time.
7. Email Communications
We send transactional emails such as order confirmations and shipping updates. Marketing emails are sent only with your consent, and you may unsubscribe at any time using the link provided in our emails.
8. Data Retention
We retain personal information only as long as necessary to fulfill orders, provide customer support, and comply with legal and accounting obligations.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us so we can remove it.
11. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
- Know what personal information we collect and how it is used
- Request access to or deletion of your personal information
- Opt out of the sale or sharing of personal information for targeted advertising
- Not be discriminated against for exercising your privacy rights
Do Not Sell or Share My Personal Information
We do not sell personal information. However, certain information may be shared with advertising partners for targeted advertising purposes. California residents may opt out of such data sharing by contacting us at: support@getseronova.com
Global Privacy Control (GPC)
Where required by applicable law, we honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information for targeted advertising.
12. Your Rights
Depending on your location, you may have the right to request access to the personal data we hold about you, request correction or deletion of your data, or opt out of marketing communications. To exercise your rights, please contact us at: support@getseronova.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
14. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact:
Seronova Customer Support Email: support@getseronova.com Website: getseronova.com