Refunds Policy
Last updated: March 8, 2026
Voluntary 30-Day Return Policy
We offer a voluntary 30-day return policy, which means you have 30 days after receiving your item to request a return. This return policy is a voluntary service and does not constitute a statutory right of withdrawal.
To be eligible for a return, the item must be in the same condition as received — unused, undamaged, and in its original packaging. A proof of purchase is required.
Return Authorization Required
Please contact us before returning any item at: support@getseronova.com
This ensures your return is processed correctly. Unauthorized returns may not be accepted. Once approved, we will provide you with the appropriate return instructions or an alternative solution, depending on the situation.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. To help us resolve the issue quickly, we may request photos or a short video. Approved cases will receive a replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been opened, used, or show signs of use
- Hygiene-related products once opened or used
- Items where the customer simply did not see the desired results, as long as the item is functioning correctly and was used as directed
- Customized or personalized items
- Gift cards
If you are unsure whether your item qualifies, please contact us before returning it.
Refunds
Once your request is reviewed and approved, we will notify you of the approval status. If approved, refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider. If you have not received your refund after 15 business days, please contact us.
Contact & Customer Support
Your satisfaction matters to us. For any questions, please contact:
Seronova Customer Support Email: support@getseronova.com Website: getseronova.com