Terms of Service
Last updated: March 8, 2026
Overview
Welcome to Seronova. The terms "we," "us," and "our" refer to Seronova. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services. Please read these Terms carefully before using our website or placing an order.
1. Eligibility & Account Responsibility
By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian. You agree to provide accurate, current, and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2. Product Information & Disclaimer
We strive to display our products as accurately as possible. However, actual colors, sizes, or details may vary slightly depending on your device or display settings. We do not guarantee that product descriptions, images, or other content are free from errors.
Important Health Disclaimer
Our products are cosmetic hair and scalp care products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Seronova products are not a substitute for professional medical advice or treatment. We are not doctors or medical professionals.
If you are experiencing significant hair loss, scalp conditions, or other health concerns, please consult a qualified healthcare professional or dermatologist. Individual results may vary. Information provided on this website is for informational purposes only.
3. Orders & Contract Formation
By placing an order, you submit an offer to purchase the selected products. A purchase contract is formed only after we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorized activity. All purchases are for personal, non-commercial use only.
4. Pricing & Payments
All prices are listed in U.S. Dollars (USD) unless stated otherwise. Prices may change at any time without notice. We accept payment methods displayed at checkout, such as credit/debit cards, PayPal, Apple Pay, or other supported providers. You agree to provide valid and authorized payment information.
5. Shipping & Delivery
Shipping times and costs are outlined in our Shipping Policy, which forms part of these Terms. Delivery times are estimates and not guaranteed. Once an order has been shipped, risk of loss or damage transfers to the customer, except where prohibited by law.
6. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. We offer a voluntary 30-day return policy as described in that policy.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, designs, and trademarks — is the property of Seronova or its licensors. You may not copy, reproduce, distribute, or use any content without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Seronova shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount paid for the product giving rise to the claim. This limitation does not apply to liability that cannot be excluded under applicable law.
9. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, labor disputes, supply chain disruptions, carrier delays, or governmental actions.
10. Dispute Resolution & Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms of Service, your use of the website, or any products purchased from us shall be resolved through binding arbitration, rather than in court, except where prohibited by law. The arbitration shall be conducted on an individual basis, and class actions are not permitted. This provision does not prevent either party from seeking injunctive or equitable relief where appropriate.
11. Termination of Use
We reserve the right, at our sole discretion, to suspend or terminate your access to the website or services at any time if you violate these Terms of Service or engage in unlawful or abusive conduct.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to conflict of law principles.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated Terms.
14. Contact Information
For questions regarding these Terms of Service, please contact:
Seronova Customer Support Email: support@getseronova.com Website: getseronova.com